SRS Electrical Terms and Conditions

1. Introduction

1.1 Website usage agreement between SRS Electrical and the user.

1.2 Use of this site constitutes agreement with the following terms and conditions. These terms and conditions are governed by and interpreted in line with English law. Please read these carefully.

1.3 This site is intended for the use by citizens of the United Kingdom. This site in not intended for the distribution to, or use by, any persons in a country where such distribution or use would be contrary to local laws or regulations.

2. Use of Content

2.1 Throughout our website, trademarked names are indicated. However, rather that repeatedly show the trademark symbol, we state that we are using such names in an editorial contact with no intention of infringement of that trademark. Trademarked names, as always, remain the property of their respective companies.

2.2 We, or our licenser's, own the copyright and all other intellectual property rights associated with the content save where otherwise stated.

2.3 We cannot warrant that use of the site will not be interrupted or unavailable due to any factors outside our control.

2.4 We are happy for you to download or print off copies of the content of this site (other than any quotation details) for your personal, non-commercial, use and information but, any copying or adaptation of the content, layout or code of this site, or the creation of an archive or database containing the content, for any business purpose or other commercial exploitation, without our specific consent will constitute copyright infringement.

2.5 If you do download or print of copies of the content you must retain any copyright or other intellectual property notices contained in the original material.

2.6 You may not copy, distribute or display the site or any part of it to third parties. You may not link to or mirror any part of the site. Any infringement of any intellectual property rights in this manner will result in appropriate legal action.

2.7 Any rights not expressly granted in these terms are reserved.

3. Changes

3.1 We are continually seeking to update and improve the site. Therefore, we may make changes to any part of the site and these conditions and you will be bound by changes to these conditions form the time you next access the site.

3.2 No purported modification of these conditions will be effective until we countersign it.

4. Downloads

4.1 You must ensure that any software downloaded from the internet to your computer is suitable for use on your computer and that it is virus free. This applies to any software downloaded from this site so you must check all your software loaded from this site and ensure it is compatible with your computer.

5. Disclaimer

5.1 The information on this site is provided on an ‘as is’ and ‘as available’ basis. We try to ensure, but do not guarantee or warrant, the accuracy or completeness, availability or reliability of the information on our website. Our aim is to keep this information timely and accurate. If errors are brought to our attention we will try and correct them.

5.2 We exclude any warranty, express or implied, as to the quality or fitness for a particular purpose of any of the content on this site.

5.3 We reserve exclusive right at our sole discretion to alter, limit or discontinue part of this site. Under no circumstances shall we be liable for any loss, damage or liability or expense suffered which is claimed to result from the use of this site, including without limitation, any fault, error, omission, interruption or delay. Use of this site is at the user’s sole risk.

5.4 We make every effort to minimise disruption caused by technical errors. However, some data or information on our site may have been created or structured in files or formats, which are not error-free, and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. We accept no responsibility with regards to such problems (failure of performance, computer virus, communication line failure, alternation of content, etc.) incurred as a result of using this site or any link to external sites.

5.5 The materials on this site do not constitute medical, financial or other professional advice. You should consult an appropriate professional for specific advice tailored to your situation.

5.6 Users specifically acknowledge and agree that we are not liable for any conduct of any other user.

5.7 By accessing this site you agree that we will not be liable to you or any third party for any errors or delays in the site or for any actions taken in reliance on it. You also agree that, to the full extent allowed by applicable law, we will not be liable for any direct, indirect or consequential loss or any losses that were actually foreseeable by us arising from the access or use of the site or from your access or use of other material on the internet via web links for this site. We do not seek to limit liability in respect of fraudulent misrepresentation nor in respect of death or personal injury directly caused by our negligence.

5.8 We reserve the right to deny at our sole discretion any use access to this site or any portion thereof without notice. We have no obligation to forward any unread or unsent messages to you or any third party.

6. Payments & Transactions

6.1 We use the highest level of security and encryption methods availible for processing online payments. This means that your payment details are kept as secure as they possiblt can be whilst you make a transaction with us.

6.2 We also strictly adhere to the best possible practices of secure trading, data protection, and PCI compliance. This means whenever you make a purchase through our website be it credit card or paypal your details as safe a they possibly can be.

7. Returns, Cancellations & Refunds

7.1 We do offer a returns service if a product is damaged or fauly in any way please contact us to discuss the mattter and a full refund will be offered.

7.2 If you wish to cancell a order please contact us and this can be corrected without any problem or charges being incured.

7.3 Refunds will be offered if items are damaged, faulty or due to not arriving.

8. Delivery and Estimated Times

8.1 We offer a next day delivery service if orders are placed by 3:00pm otherwise they will be dispatched the following working day.

8.2 Items are either sent via Royal Mail First Class Recorded where a signature will be required or via Our Couriers which depends on parcel size. This would also be a next day service

8.3 Even though we offer a next day delivery service at peak times parcels may take longer to arrive so please allow 2 days before contacting us as to the whereabouts of your order. At which point we will happily chase this up.

Additional Information

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.